Matthew Sutter's Blog

We all know that feeling – that sinking dread when you walk into work on a Monday morning and realize you haven't exactly been building bridges with your colleagues. Or maybe it's the frustration of dealing with a client who seems more interested in ...

Today, I want to talk about something we've all experienced at some point: the urge to critique someone when we think they've made a mistake. Whether it's a coworker, a friend, a family member, or even a customer service representative, our instincti...